JOIN US - CAREERS & BENEFITS

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Vionic Group offers life-changing products to the marketplace, helps thousands of customers, and employs an incredible
team of people. We are very proud to be certified as a Great Place to Work by greatplacetowork.com.

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Available Positions

We're looking for energetic and talented people to join our team. To apply, please send your resume and cover letter - with the job title you're applying for in the subject line - to: jobs@vionicgroup.com

Customer Care Clerk

About the Position

The Customer Care Clerk provides exceptional service to Vionic's customers, dealers and outside sales representatives, as well as meets/exceeds sales profit and customer satisfaction targets.

Essential Responsibilities:

  • Order Processing - Process and maintain orders received from customers.
  • Inbound Calls/Outbound Calls - Receive and make relationship-building calls with agents, wholesalers, retailers and, on occasion, consumers.
  • Send order confirmations and advise on backorders, available inventory, shipping/tracking and general queries.
  • Service Management - Identify trends in Customer Care data and report to the Customer Service Supervisor on those trends. Initiate action to take advantage of opportunities.
  • Customer Care Support - Provide general support to the Customer Care team.
  • General Administrative Duties - Assist with general administrative functions as assigned (filing, copies, etc.).
  • Other duties as requested.

Education / Experience / Abilities:

  • High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
  • Extensive experience in a telephone-based customer service role.
  • Prior experience in a multi-tasked call center.
  • Prior experience with computer data entry.
  • Prior experience in working to a sales budget.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Ability to apply concepts of basic algebra and geometry.
  • Advanced skills in Excel, experience and proficiency with customer service/order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are required.
  • Keyboard skills to at least 35 words per minute.
  • Ability to work in a fast-paced and sometimes stressful environment.
  • Ability to multi-task, prioritize and toggle between several screens with ease.
  • Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Ability to maintain a positive and pleasant attitude with customers at all times.
  • Demonstrates a positive view of role of service to customers.
  • Ability to solve problems efficiently, quickly and with empathy for customer issues.
  • Industry knowledge of footwear or consumer soft goods is preferred.
eCommerce Customer Care Consultant

About the Position

The eCommerce Customer Care Consultant provides exceptional service to all customers seeking knowledge regarding products and purchases. As the "voice" of the Vionic brand, the eComm CCC is instrumental in ensuring our customers have a positive, informative experience. Due to the direct customer contact involved, the eComm CCC also plays an important role in relaying customer feedback to internal stakeholders regarding issues and trends to help us better understand and react to the needs of our customers.

Essential Responsibilities:

  • Serve customers through multiple channels including phone, email, social media and chat.
  • Work in fast-paced environment while maintaining calm demeanor.
  • Work through customer issues non-scripted; be able to develop your own "voice."
  • Assist in maintaining Frequently Asked Questions section on our website.
  • Maintain high customer satisfaction and response rates within one business day.
  • Represent company in professional manner at all times.
  • Develop exceptional knowledge regarding our products in order to better serve our customers.
  • Continually look to improve process to enhance the customer experience.
  • Help spot trends regarding returns, customer feedback and website bugs.
  • Other duties as requested.

Education / Experience / Abilities:

  • Two to three years of experience in a direct-to-consumer serving role - in footwear or apparel a plus!
  • ECommerce experience is desired, but not required.
  • Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations.
  • Passion for excellence.
  • Ability to diffuse potential problems and turn them into opportunities.
  • Understanding of online ordering systems and general processes a plus.
  • Ability to identify and solve problems efficiently and quickly.
  • Ability to work in a fast-paced and sometimes stressful environment while maintaining a calm demeanor.
  • Ability to multi-task and maintain productivity.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Very strong work ethic.
  • Demonstrates a positive view of role of service to customers, vendors and coworkers.
  • Very strong skills on the phone and computer including internet.
Field Service Representative- Midwest Region

IT BEGAN WITH A FLIP-FLOP.

But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear.

The Vionic footwear collection is available at select quality retailers across North America, including Nordstrom, Dillard’s, Belk and Zappos.com, and at VionicShoes.com.

Vionic is nationally recognized by Forbes as a “Great Place to Work” and has been voted one of the “Best Places to Work” in the North Bay five years in a row!

About the Position

The Field Service Representative’s primary function is to be the brand ambassador for the Vionic Group LLC brand creating goodwill within retail stores and at select Vionic Group LLC supported events. Each Field Service Representative will be an advocate on the road for Vionic Group LLC. They will have the opportunity and resources to share a wealth of information on anything from company values and technical product information, to industry trends and emerging lifestyle ideals.

Essential Responsibilities:

  • Submit weekly reports that record the details of store visits and Vionic events.
  • Ensure that Vionic marketing objectives are implemented in each account, including appropriate use of POP, imagery, advertising etc. Learn most effective 2nd Gap out-selling techniques and educate customers to replicate.
  • Ensure that relationships developed with customers are of an acceptable level and allow for growth of Vionic as a consequence.
  • Generate several objectives each year to improve and grow the Vionic brand.
  • Understand Vionic workplace health and safety procedures, and is aware of Hazards in the occupations and knows the means of eliminating or minimizing injury in the workplace
  • Other duties as requested

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Abilities:

  • Bachelor’s Degree (B.A. or B.S.) from a four-year college or university; or 2-3 years’ related experience and/or training; or equivalent combination of education and experience.
  • A minimum 2-3 years’ experience with footwear sales.
  • Experience with retail merchandising and exposure to product training.
  • Results-oriented with strong problem solving and decision-making skills.
  • Excellent and confident presentation, written and oral skills.
  • Telephone skills for both sales and problem-solving functions.
  • Proficiency with web browsers, Microsoft Outlook, Word, PowerPoint and Excel.
  • retail oriented with the ability to work in and adapt in fast-paced, sometimes stressful environments.
  • Ability to disseminate technical information and convey information in layman’s terms.
  • Ability to communicate effectively on many different levels within the company as well as to outside agencies.
  • Live or be willing to move to the geographically desirable location for territory.
  • Desire and ability to contribute to and enhance the unique culture, philosophy and core values of VIONIC Group LLC
  • Ability to work independently and in a team, as a positive, flexible team player
  • Ability to maintain a positive and pleasant attitude with customers at all times
  • Must possess passion, versatility, personal maturity, “can do” attitude, commitment, dedication
  • Valid Driver license and clean driving record.

We offer a fun and dynamic workplace with a robust benefits package that currently includes 100% paid medical premium for employees, dental, vision, LTD, Life, a generous amount of PTO, and a 401K retirement plan with employer match. Fitbit challenges, and celebrations abound, including Australian Day! You receive free shoes each season, and receive a seriously deep discount on our products, because you will want more!

Product Developer- Active & Men’s Footwear

IT BEGAN WITH A FLIP-FLOP.

But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear.

We are excited to be opening up a Vionic Store for the holiday season, but the Vionic footwear collection is available year-round at select quality retailers across North America, including Nordstrom, Dillard’s, Belk and Zappos.com, and at VionicShoes.com.

Our location is in the Westfield San Francisco Centre, with convenient Bart/Muni access from Powell Street Station just a minute’s walk away.

Vionic is nationally recognized by Forbes as a “Great Place to Work.”

About the Position

Reporting to the Director of Development, the Product Developer is responsible for managing the Active & Men’s product line creation process from initial concept, spec, through to commercialization and production for assigned models to lead to on time delivery and development according to critical dates, product specification, sustainability, performance, and profitability goals. The Product Developer is the internal specialist in Active & Men’ footwear development.

Essential Responsibilities

  • Maintain close collaborations with other Developers, the PLM team, Commercialization, and key business partners globally
  • Support brand-oriented technical development to sourcing partners in order to assess feasibility and timing of potential innovations.
  • Develop and establish relationships with new innovative material sourcing and factories to be aware of their latest technologies.
  • Ensure all new product concepts are fully vetted to meet safety and environmental requirements and legal claims.
  • Collaborate with Design, Product Line Management, Commercialization, Innovation, Costing, and Manufacturing Partners to effectively execute on product development goals and deliverables.
  • Follow-up with factories in regard to development. Track and facilitate sampling and prototyping for products; identify and address key issues and challenges in manufacturing and plan accordingly to deliver proven and tested product.
  • Follow-up on Production samples such as pre-production samples and TOP of production samples to confirm accuracy before production is shipped. 
  • Assist with organizing detailed line sheets for each sku as well as material charts to ensure each season can be documented and easily referenced and organized in our PLM system.
  • Monitor and communicate progress and challenges throughout the product testing process to meet product integrity requirements. 
  • Other duties as requested.
Note: Candidates must be able to travel internationally. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Abilities

  • Bachelor’s Degree (B.A.) from a four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience.
  • Relevant experience in spec sheet construction, design translation, product and material Experience with pattern engineering and project management is preferred. 
  • Strong understanding of footwear construction, materials, and the product creation life cycle. 
  • Seasoned project manager and problem solver – ability to manage complex product launches. 
  • Demonstrated verbal and written communication skills with the ability to clearly articulate goals and objectives. 
  • Strong influencing skills and ability to champion complex projects both cross functionally and vertically within the organization.
  • Ability to identify and solve problems efficiently.
  • Ability to work in a fast-paced and sometimes stressful environment.
  • Ability to multi-task and maintain productivity.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Demonstrates a positive view of role of relationship with customers, vendors, subordinates and coworkers.
  • Industry knowledge of footwear or consumer soft goods is preferred.

We offer a fun and dynamic workplace with a robust benefits package that currently includes 100% paid medical premium for employees, dental, vision, LTD, Life, a generous amount of PTO, and a 401K retirement plan with employer match. Fresh organic fruit and juices, Fitbit challenges, and celebrations abound, including Australian Day! You receive free shoes each season, and receive a seriously deep discount on our products, because you will want more!

Product Line Manager

About the Position

Under the direct supervision of the VP/Sr. Director of Product, the PLM manages an assigned product line from conceptual stages through product life cycles to gain and maintain RAVING FANS while optimizing profit and meeting financial and corporate growth objectives.

Essential Responsibilities:

  • Manage and develop a category product line. Responsible for all activities involved with the process of bringing a successful product line to market in a timely and profitable manner.
  • Review progress continually through product life cycle to ensure attainment of objectives.
  • Participate in overall product strategy, research and development requirements and analysis of market research.
  • Works hand in hand with PLM counterparts to ensure storytelling and consistency throughout the entire product line with a strong attention to details.
  • Collaborate constantly and consistently with Design, Development and Planning counterparts fostering clear, open communication and transparency.
  • Create and present product briefs (based on seasonal line plan provided by VP of Merchandising) to design & development to ensure successful product line.
  • Introduce newness and freshness with in their range focusing on commercial product that is built to keep our raving fans happy as well as the opportunity to bring new fans to the brand.
  • Maintain a working knowledge of available materials for use with product line.
  • Adhere to seasonal calendar always hitting deadlines.
  • Collaborate with a wide variety of functional areas such as planning, sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
  • Strong focus on maintaining cost targets, sku targets and sampling responsibly.
  • Present product line to both internal and external audiences when needed, including but not limited to, sales meeting presentations, customer meetings, trade show presentations, etc.
  • Assure information in PLM is correct at all times.
  • Oversees the creation and maintenance of the linesheets.
  • Other duties as requested

Education / Experience / Abilities:

  • Bachelor’s Degree and minimum of 4 years of direct relevant work experience.
  • Relevant experience in spec sheet construction, design translation, product and material testing, costing and advanced prototyping.
  • Experience with pattern engineering and project management is preferred. 
  • Strong understanding of footwear construction, materials, and the product creation life cycle. 
  • Seasoned project manager and problem solver - ability to manage complex product launches. 
  • Demonstrated verbal and written communication skills with the ability to clearly articulate goals and objectives. 
  • Strong influencing skills and ability to champion complex projects both cross functionally and vertically within the organization.
  • Ability to identify and solve problems efficiently and quickly.
  • Ability to work in a fast-paced and sometimes stressful environment.
  • Ability to multi-task and maintain productivity.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Demonstrates a positive view of role of relationship with customers, vendors and coworkers.
Temporary Retail Store Manager

IT BEGAN WITH A FLIP-FLOP.

But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear.

We are excited to be opening up a Vionic Store for the holiday season, but the Vionic footwear collection is available year-round at select quality retailers across North America, including Nordstrom, Dillard’s, Belk and Zappos.com, and at VionicShoes.com.

Our location is in the Westfield San Francisco Centre, with convenient Bart/Muni access from Powell Street Station just a minute’s walk away.

Vionic is nationally recognized by Forbes as a “Great Place to Work.”

About the Position

The Vionic Temporary Store Manager is a seasonal position responsible for managing the team and store operations, and driving sales by educating consumers about product and benefits. Our Store Manager will be the ‘voice’ of the Vionic Brand within a retail setting and is instrumental in ensuring our customers have a positive and informative experience.


  • Recruit, train & hire seasonal store staff.
  • Must regularly be present and attentive on the sales floor to customers and associates.
  • Know the customer and deliver quality, value, design, and style message.
  • Diffuse high-tension situations quickly while maintaining productive relationships.
  • Maximize opportunity to grow the business and evaluate opportunities for improvement.
  • Ensure all associates receive complete training and apply their learned skills on the job.
  • Recognize associate contributions to support motivation and engagement.
  • Maintian a clean and organized front and back room.
  • Maintain all displays.
  • Stock shelves, counters or tables with merchandise.
  • Set up advertising displays and arrange merchandise on counters or tables to promote sales as directed by home office.
  • Ensure product is accurately priced.
  • Obtain merchandise requested by customer or receive merchandise selected by customer.
  • Answer customer questions concerning location, price and use of merchandise.
  • Accept payment and make change. Wrap or bag merchandise for customers.
  • Remove and record amount of cash in register at end of shift.
  • Keep record of sales, prepare inventory of stock and order merchandise.
  • Keep the showroom clean and orderly.
  • Train and develop store associates with comprehensive product knowledge, selling skills, and store procedures.
  • Work in a safe manner and understand workplace health and safety procedures while eliminating or minimizing injury in the workplace.
  • Follow opening and closing store procedures.
  • Other duties as requested.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Abilities:

  • Associates Degree (A.A.); or five years related experience and/or training; or equivalent combination of education and experience.
  • Have 5 or more years of management experience with similar scope.
  • The ability to tailor communication to their audience and write succinctly and professionally.
  • Intermediate skills in Microsoft Office Suite.
  • Ability to adapt well to changing needs and ambigious situations.
  • Process information and operate store systems accurately.
  • Schedule availability throughout whole season, including, nights weekends and holidays.
  • Demonstrated verbal and written communication skills with the ability to clearly articulate goals and objectives. 
  • Strong influencing skills and ability to champion the Vionic Brand.
  • Ability to identify and solve problems efficiently.
  • Ability to work in a fast-paced and sometimes stressful environment.
  • Ability to multi-task and maintain productivity.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Demonstrates a positive view of role of relationship with customers, vendors, subordinates and coworkers.
  • Industry knowledge of footwear or consumer soft goods is preferred.

We offer a fun and dynamic workplace with a robust benefits package that currently includes 100% paid medical premium for employees, dental, vision, LTD, Life, a generous amount of PTO, and a 401K retirement plan with employer match. Fresh organic fruit and juices, Fitbit challenges, and celebrations abound, including Australian Day! You receive free shoes each season, and receive a seriously deep discount on our products, because you will want more!

Web Production Specialist

About the Position

The Web Production Specialist is responsible for creating and updating content and assets on Vionic Group web properties (including vionicshoes.com, vasylimedical.com and vionicgroup.com), as well as marketing and transactional emails, utilizing HTML, CSS and graphics production tools.

Essential Responsibilities:

  • HTML and graphics production for Vionic Group websites and digital marketing programs.
  • Provide weekly, monthly and quarterly support with analytics reporting and monitoring.
  • Produce and develop campaign and category landing pages utilizing user experience and search engine optimization best practices and internal brand standards.
  • Create, update and maintain web content in content management system (Magento), monitor (quality control) content on live site and trouble shoot or escalate as needed.
  • Provide creative assets for banners to be utilized on Vionic sites and for advertising, retargeting and social media.
  • Perform QA/maintenance of pages to ensure all offers, landing pages, copy, functional and non-functional elements are accurate and operational.
  • Follow-up to resolve issues, and load finished/approved material into content management system.
  • Manage monthly process for regular content reviews and audits with Marketing Managers; ensure all pages are reviewed on schedule.
  • Publish timely and accurate digital assets for sharing with international teams.
  • Collaborate closely with product management, design, writing, marketing and technology development teams.
  • Provide back-up support for product review approvals and site merchandising.
  • Other duties as requested.

Education / Experience / Abilities:

  • Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • 2-4 years working in a web production environment.
  • Expertise in HTML development for desktop and mobile.
  • Advanced CSS (style sheet) skills.
  • Experience working in a content management systems.
  • Familiarity with email development and campaign management tools.
  • Intermediate PhotoShop and Illustrator skills.
  • Knowledge of user experience and digital marketing best practices.
  • Understanding of social media management.
  • Basic familiarity with web analytics.
  • Search Engine Optimization experience a plus.
  • Experience working collaboratively within a creative team.
  • Quick learner who can "hit the ground running.”
  • Ability to work in a fast-paced and sometimes stressful environment.
  • Ability to multi-task, prioritize and toggle between several tasks with ease.
  • Strong written and verbal English communication skills.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Ability to maintain a positive and pleasant attitude with customers and coworkers at all times.
  • Demonstrates a positive view of role of service to sales team and customers.
  • Ability to solve problems efficiently, quickly and with empathy.
  • Industry knowledge of footwear or consumer soft goods is preferred.

Benefits

We believe in a total value proposition that includes competitive compensation (base and
incentive pay), benefits, a positive work environment, and opportunities for professional growth.
We work hard and we make sure to build in opportunities for teamwork, creativity and fun. Our
comprehensive benefits package includes:

• Medical
• Dental
• Vision
• Long-term disability
• Life
• 401K retirement plan with employer match
• Semi-annual incentive program
• Generous time off program
• Wellness program
• Free shoes
• Friends & family discounts on shoes