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Vionic Group offers life-changing products to the marketplace, helps thousands of customers, and employs an incredible
team of people. We are very proud to be certified as a Great Place to Work by greatplacetowork.com.

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Available Positions

We're looking for energetic and talented people to join our team. To apply, please send your resume and cover letter - with the job title you're applying for in the subject line - to: jobs@vionicgroup.com

Office Coordinator

IT BEGAN WITH A FLIP-FLOP.

But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear.

The Vionic footwear collection is available at select quality retailers across North America, including Nordstrom, Dillard’s, Belk and Zappos.com, and at VionicShoes.com. Our corporate headquarters is located in San Rafael off of Highway 101, with easy highway access and plenty of free parking.

Vionic is nationally recognized as a “Great Place to Work” and has been voted one of the “Best Places to Work” by the North Bay Business Journal FIVE years in a row. Gallup Polls has also rated Vionic among the top 98% of all companies based on “Employee Engagement” exceeding the national average by 65 percentage points.

About the Position

The Office Coordinator is the first line of interaction that our clients, business partners, customers and vendors have with the Vionic brand at our global headquarters. This crucial position supports the business in the areas of office administration, corporate culture, event planning, executive support and facilities management. Acting as a liaison between departments, outside vendors and staff members, this position balances the fast pace of a variety of tasks with a high level of customer service delivering cross-functional support with an enthusiastic attitude and poise.

Essential Responsibilities

  • Present a professional, welcoming first interaction with all clients, funders, vendors, board members, staff, media, etc. – via phone, in person, and email. Provide a pleasant and patient approach to communications, ensuring each person is regarded with a high level of service.
  • Maintain the lobby area and common areas, keeping it fresh in appearance and functionality and ready to receive guests.
  • Work closely with the People & Culture Team to plan and execute in-house company social events, researching and placing orders with vendors, providing timely and accurate communications, scheduling and staying within budget. Coordinate and facilitate the production aspect of the events from the start to finish.
  • Craft corporate innercompany communications via emails, meeting invitations and annoucements for company functions and inititives.
  • Provide support to the members of the Executive Team with expenses, PowerPoint presentations, spreadsheets, travel, and formal communication.
  • Research and investigate projects to further promote People & Culture initiatives in areas such as social responsibility, green inititives, and employee engagement.
  • Develop & implement efficient cleaning, organization and inventory systems for the kitchens, conference rooms, common areas, and copiers; re-order items as necessary.
  • Clean and maintain and kitchens including daily running and unloading of diswashers.
  • Manage conference room calendars and faciliate room set-up; ability to diplomatically resolve calendar conflicts.
  • Represent the People and Culture department within the company by providing effective support in the areas of facility services, assisting with office moves, work station setups, etc.
  • Perform difficult, complex, and/or specialized support work, which requires the exercise of quick, yet thorough decision making and a detailed knowledge of the activities and procedures specific to the assigned task.
  • Pickup or deliver printing jobs or special packages.
  • Other duties as requested
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Abilities

  • Three years in administrative services position, preferred.
  • Must be a proven and dynamic self-starter with excitement for taking on new projects and whose inquisitive nature seeks innovative solutions.
  • Ability to multi-task and maintain productivity despite change in priorities or regular interruption, thriving in a constantly evolving work environment.
  • Strong verbal and written English skills, providing top-notch customer service to our corporate guests, customers, and clients via in person interactions, over the phone and through email.
  • Requires a high level of proficiency in MS Office Suite: Excel, Outlook, PowerPoint and Word, with the agility to learn new systems with ease.
  • Ability to maintain a positive and pleasant attitude with customers, colleauges, vendors, and others at all times.
  • Positive, flexible team player who works as well with others, as they do working as the sole contributor to a project.
  • Proven apptitude in solving problems efficiently, quickly and with empathy.
  • Comfortable working with light power tools and not afraid to roll up their sleeves from time to time.
  • Must have a reliable car, valid driver’s license, clean driving record, and required auto insurance.

We offer a fun and dynamic workplace with a robust benefits package that currently includes 100% paid medical premium for employees, dental, vision, LTD, Life, a generous amount of PTO, and a 401K retirement plan with employer match. Fresh organic fruit and juices, Fitbit challenges, and celebrations abound, including Australian Day! You receive free shoes each season, and receive a seriously deep discount on our products, because you will want more!

Brand Protection Specialist

IT BEGAN WITH A FLIP-FLOP.

But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear.

The Vionic footwear collection is available at select quality retailers across North America, including Nordstrom, Dillard’s, Belk and Zappos.com, and at VionicShoes.com.

Vionic is nationally recognized as a “Great Place to Work” and has been voted one of the “Best Places to Work” by the North Bay Business Journal five years in a row.

We are located in San Rafael off of Highway 101, with easy highway access and plenty of free parking.

About the Position

The Brand Protection Specialist is responsible for protecting the Vionic brand in the global digital retail marketplace, and implementing brand protection strategies for the Vionic legal department globally. The purpose of the role is to protect the Vionic brand across all digital marketplaces by enforcing the Minimum Advertised Price (MAP) policies, the distribution agreement terms, and the intellectual property rights held by the company. The Brand Protection Specialist will be tasked with reducing unauthorized, counterfeit or other non-compliant resellers of Vionic products.

Essential Responsibilities

Brand Protection and Unauthorized Sales Enforcement

  • Establish an authorized reseller program in the company enterprise resource planning (ERP) system.
  • Identify, track and notify unauthorized resellers selling Vionic products on third party marketplaces.
  • Elevate the Vionic brand in the digital marketplace by ensuring best in class assets are used by our wholesale distribution partners. You will work cross-functionally with our marketing and global sales functions to ensure industry-leading marketing assets, product copy and imagery are used by partners in accordance with our agreement terms.

Minimum Advertised Price (MAP) Policy

  • Enforce and communicate MAP Policy using an internet based reporting tool.
  • Create reports to provide visibility on compliance with the MAP Policy and set benchmarks that ensure Vionic’s brands are being appropriately represented online.
  • Interface with retail customers, Customer Care and Sales to ensure the MAP Policy is implemented consistently and is effective at reducing violations.

Support Intellectual Property Enforcement

  • Identify and track suspected counterfeit Vionic products, and work with the General Counsel to stop counterfeiters.
  • Compile training materials for internal and external use regarding counterfeit product identification and marketing material violations.
  • Assist General Counsel in maintaining and developing external relationships with intellectual property enforcement authorities with a view to encouraging them to identify, seize and destroy counterfeits and prosecute infringers.
  • Attend meetings with local anti-counterfeiting/IP associations, other brand owners and relevant road shows/expositions to support and develop anti-counterfeiting network.
  • Participate in activities for the promotion of intellectual property matters and brand protection.
  • Analyze and recommend select targets for investigations.
  • Support the General Counsel in conducting negotiations with online marketplaces, social media and other digital pure players.
  • Other duties as required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Abilities

  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience, preferred.
  • 2 years of experience in operations, distribution, or supply chain management at an international brand.
  • Experience conducting digital investigations, and database administration, preferred.
  • Detail-oriented and organized, with the ability to distill large data sets into understandable reporting.
  • Excellent written and verbal communication skills, required.
  • Capable of navigating e-commerce platforms online, and communicating with e-commerce representatives effectively and professionally.
  • Proficient in MS Office Suite and the ability to learn or navigate online platforms effectively.
  • Ability to work independently and to manage and prioritize a substantial diverse workload.
  • Strong team player.
  • Knowledgeable of intellectual property rights preferred.
  • Experience managing third-party service provider.
  • Ability to identify and solve problems efficiently.
  • Ability to work in a fast-paced environment with attention to detail.
  • Demonstrates a positive view of role of relationship with customers, contractors, vendors and coworkers.

We offer a fun and dynamic workplace with a robust benefits package that currently includes 100% paid medical premium for employees, dental, vision, LTD, Life, a generous amount of PTO, and a 401K retirement plan with employer match. Fresh organic fruit and juices, Fitbit challenges, and celebrations abound, including Australian Day! You receive free shoes each season, and receive a seriously deep discount on our products, because you will want more!

Customer Care Clerk

About the Position

The Customer Care Clerk provides exceptional service to Vionic's customers, dealers and outside sales representatives, as well as meets/exceeds sales profit and customer satisfaction targets.

Essential Responsibilities:

  • Order Processing - Process and maintain orders received from customers.
  • Inbound Calls/Outbound Calls - Receive and make relationship-building calls with agents, wholesalers, retailers and, on occasion, consumers.
  • Send order confirmations and advise on backorders, available inventory, shipping/tracking and general queries.
  • Service Management - Identify trends in Customer Care data and report to the Customer Service Supervisor on those trends. Initiate action to take advantage of opportunities.
  • Customer Care Support - Provide general support to the Customer Care team.
  • General Administrative Duties - Assist with general administrative functions as assigned (filing, copies, etc.).
  • Other duties as requested.

Education / Experience / Abilities:

  • High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
  • Extensive experience in a telephone-based customer service role.
  • Prior experience in a multi-tasked call center.
  • Prior experience with computer data entry.
  • Prior experience in working to a sales budget.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Ability to apply concepts of basic algebra and geometry.
  • Advanced skills in Excel, experience and proficiency with customer service/order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are required.
  • Keyboard skills to at least 35 words per minute.
  • Ability to work in a fast-paced and sometimes stressful environment.
  • Ability to multi-task, prioritize and toggle between several screens with ease.
  • Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Ability to maintain a positive and pleasant attitude with customers at all times.
  • Demonstrates a positive view of role of service to customers.
  • Ability to solve problems efficiently, quickly and with empathy for customer issues.
  • Industry knowledge of footwear or consumer soft goods is preferred.
eCommerce Customer Care Consultant

About the Position

The eCommerce Customer Care Consultant provides exceptional service to all customers seeking knowledge regarding products and purchases. As the "voice" of the Vionic brand, the eComm CCC is instrumental in ensuring our customers have a positive, informative experience. Due to the direct customer contact involved, the eComm CCC also plays an important role in relaying customer feedback to internal stakeholders regarding issues and trends to help us better understand and react to the needs of our customers.

Essential Responsibilities:

  • Serve customers through multiple channels including phone, email, social media and chat.
  • Work in fast-paced environment while maintaining calm demeanor.
  • Work through customer issues non-scripted; be able to develop your own "voice."
  • Assist in maintaining Frequently Asked Questions section on our website.
  • Maintain high customer satisfaction and response rates within one business day.
  • Represent company in professional manner at all times.
  • Develop exceptional knowledge regarding our products in order to better serve our customers.
  • Continually look to improve process to enhance the customer experience.
  • Help spot trends regarding returns, customer feedback and website bugs.
  • Other duties as requested.

Education / Experience / Abilities:

  • Two to three years of experience in a direct-to-consumer serving role - in footwear or apparel a plus!
  • ECommerce experience is desired, but not required.
  • Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations.
  • Passion for excellence.
  • Ability to diffuse potential problems and turn them into opportunities.
  • Understanding of online ordering systems and general processes a plus.
  • Ability to identify and solve problems efficiently and quickly.
  • Ability to work in a fast-paced and sometimes stressful environment while maintaining a calm demeanor.
  • Ability to multi-task and maintain productivity.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Very strong work ethic.
  • Demonstrates a positive view of role of service to customers, vendors and coworkers.
  • Very strong skills on the phone and computer including internet.
Retail Sales Lead/Keyholder (San Francisco Centre)

IT BEGAN WITH A FLIP-FLOP.

But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear.

We are excited to be opening up a Vionic Store for the holiday season, but the Vionic footwear collection is available year-round at select quality retailers across North America, including Nordstrom, Dillard’s, Belk and Zappos.com, and at VionicShoes.com.

Our location is in the Westfield San Francisco Centre, with convenient Bart/Muni access from Powell Street Station just a minute’s walk away.

Vionic is nationally recognized by Forbes as a “Great Place to Work.”

About the Position

The Full-Time or Part-Time Vionic Sales Lead/Keyholder is a employee that is responsible for providing exceptional service to all customers seeking knowledge regarding products and purchases. As the “voice” of the Vionic brand, the Sales Lead/Keyholder is instrumental in ensuring our customers have a positive, informative experience.

Due to the direct customer contact involved, the Sales Lead associate also plays an important role in relaying customer feedback to internal stakeholders regarding issues and trends to help us better understand and react to the needs of our customers.

Essential Responsibilities

  • Set and achieve personal sales goals while supporting the goals of the team.
  • Greet customers in a timely, professional and engaging manner upon arrival to store.
  • Provide an exceptional shoe fitting experience, that includes measuring for size and suggesting fashion looks based on current trends and customer feedback.
  • Provide honest and confident feedback to customers regarding merchandise style and fit.
  • Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.
  • Consistently seek new fashion and product knowledge to act as an expert for the customer.
  • Work as a team player to ensure each customer receives the best service possible.
  • 'Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers.
  • Know the customer and deliver quality, value, design, and style message.
  • Obtain merchandise requested by customer or receive merchandise selected by customer.
  • Answer customer questions concerning location, price and use of merchandise.
  • Accept payment and make change. Wrap or bag merchandise for customers.
  • Perform regular cleaning and general maintenance of store, restroom, and stockroom.
  • Other duties as requested.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Abilities

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • At least 2 years of experience in a retail environment, as a sales lead or keyholder.
  • Previous experience with Fashion or Core Footwear, preferred.
  • Previous experience with a Point-of-Sale software, required.
  • Enthusiastic approach to customer service; a love for helping others and exceeding customers’ expectations.
  • Passion for excellence.
  • Ability to diffuse potential problems and turn them into opportunities.
  • Understanding of on-line ordering systems and general processes a plus.
  • Ability to identify and solve problems efficiently and quickly.
  • Ability to work in a fast-paced and sometimes stressful environment while maintaining a calm demeanor.
  • Ability to multi-task and maintain productivity.
  • Ability to work independently and in a team.
  • Positive, flexible team player.
  • Very strong work ethic.
  • Demonstrates a positive view of role of relationship with customers, vendors and coworkers and coworkers.

We offer a fun and dynamic company culture that values Curiosity, Growth, Excellence and Integrity. Our purpose is to everyday challenge ourselves to reimagine style and science, bringing joy to people’s lives- starting with their feet.

Benefits

We believe in a total value proposition that includes competitive compensation (base and
incentive pay), benefits, a positive work environment, and opportunities for professional growth.
We work hard and we make sure to build in opportunities for teamwork, creativity and fun. Our
comprehensive benefits package includes:

• Medical
• Dental
• Vision
• Long-term disability
• Life
• 401K retirement plan with employer match
• Semi-annual incentive program
• Generous time off program
• Wellness program
• Free shoes
• Friends & family discounts on shoes