JOIN US - CAREERS & BENEFITS

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Vionic Group offers life-changing products to the marketplace, helps thousands of customers, and
employs an incredible team of people. We are very proud to be selected as one of the “Best Places
to Work in the North Bay” by North Bay Business Journal for several consecutive years.

Available Positions

We're looking for energetic and talented people to join our team. To apply, please send your resume and cover letter - with the job title you're applying for in the subject line - to: jobs@vionicgroup.com

Customer Care Clerk

About the Position

The Customer Care Clerk provides exceptional service to Vionic's customers, dealers and outside sales representatives, as well as meets/exceeds sales profit and customer satisfaction targets.

Essential Responsibilities:

Order Processing - Process and maintain orders received from customers.
Inbound Calls/Outbound Calls - Receive and make relationship-building calls with agents, wholesalers, retailers and, on occasion, consumers.
Send order confirmations and advise on backorders, available inventory, shipping/tracking and general queries.
Service Management - Identify trends in Customer Care data and report to the Customer Service Supervisor on those trends. Initiate action to take advantage of opportunities.
Customer Care Support - Provide general support to the Customer Care team.
General Administrative Duties - Assist with general administrative functions as assigned (filing, copies, etc.).
Other duties as requested.

Education / Experience / Abilities:

High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Extensive experience in a telephone-based customer service role.
Prior experience in a multi-tasked call center.
Prior experience with computer data entry.
Prior experience in working to a sales budget.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra and geometry.
Advanced skills in Excel, experience and proficiency with customer service/order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are required.
Keyboard skills to at least 35 words per minute.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several screens with ease.
Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers at all times.
Demonstrates a positive view of role of service to customers.
Ability to solve problems efficiently, quickly and with empathy for customer issues.
Industry knowledge of footwear or consumer soft goods is preferred.

eCommerce Customer Care Consultant

About the Position

The eCommerce Customer Care Consultant provides exceptional service to all customers seeking knowledge regarding products and purchases. As the "voice" of the Vionic brand, the eComm CCC is instrumental in ensuring our customers have a positive, informative experience.

Due to the direct customer contact involved, the eComm CCC also plays an important role in relaying customer feedback to internal stakeholders regarding issues and trends to help us better understand and react to the needs of our customers.

Essential Responsibilities:

Serve customers through multiple channels including phone, email, social media and chat.
Work in fast-paced environment while maintaining calm demeanor.
Work through customer issues non-scripted; be able to develop your own "voice."
Assist in maintaining Frequently Asked Questions section on our website.
Maintain high customer satisfaction and response rates within one business day.
Represent company in professional manner at all times.
Develop exceptional knowledge regarding our products in order to better serve our customers.
Continually look to improve process to enhance the customer experience.
Help spot trends regarding returns, customer feedback and website bugs.
Other duties as requested.

Education / Experience / Abilities:

Two to three years of experience in a direct-to-consumer serving role - in footwear or apparel a plus!
ECommerce experience is desired, but not required.
Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations.
Passion for excellence.
Ability to diffuse potential problems and turn them into opportunities.
Understanding of online ordering systems and general processes a plus.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment while maintaining a calm demeanor.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Very strong work ethic.
Demonstrates a positive view of role of service to customers, vendors and coworkers.
Very strong skills on the phone and computer including internet.

Graphic Designer

About the Position

The Graphic Designer is responsible for bringing to life the brand's identity through graphic design of brand support. This includes, but is not exclusive to, packaging, collateral, catalogs, trade show graphics, presentations, press kits and more.

Essential Responsibilities:

Under the direction of marketing's Creative Lead, design and create assets across a broad range of our business including packaging, marketing collateral, POP, tradeshow and merchandising materials and banners, as well as internal corporate identity needs and presentations.
Ensure consistent branding and messaging.
Collaborate with the marketing staff, pre-press and project management to create the most effective marketing materials possible.
Maintain attention to detail in design, preparation of mechanicals, and written communications.
Ensure quality and prepare deliverables for handoff to developers, client, printers, etc.
Communicate in a clear, consistent, constructive and positive manner.
Remain abreast of design and marketing trends; share information with the marketing team.
Organize and archive files in a timely and orderly fashion and maintain the creative assets library.
Implement and evolve brand standards and graphic guidelines for internal and external use.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or 8-10 years of related experience and/or training; or equivalent combination of education and experience.
Eight to 10 years of professional experience in graphic design, with retailer or direct-to-consumer lifestyle brand experience a plus.
Solid brand and communication design experience, with exposure to a wide variety of disciplines including brand strategy, identity development, print and digital marketing materials, packaging, merchandising and collateral materials.
Understanding of the target consumer and how to reach them through design.
Experience with initial concept generation through comps, presentations and preparation of electronic pre-press files is expected, with knowledge of printing procedures and requirements.
Experience with digital imagery, Flash and basic knowledge of HTML and CSS.
Ability to manage multiple projects simultaneously and meet deadlines with frequent interruptions and changing priorities.
Extremely detail oriented.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to prep all files for print or digital.
Ability to work independently and in a team; positive, flexible team player.
Demonstrates a positive view of role of service to customers.
Industry knowledge of footwear or consumer soft goods is preferred.

Marketing Coordinator

About the Position

The Marketing Coordinator assists in the implementation of marketing initiatives as set forth in the overall marketing strategy. Position interacts with internal and external team members and provides administrative support for the Marketing department.

Essential Responsibilities:

Manage product photography and stay on or below budget and deliver to timelines. (Includes shot list preparation, staying abreast of latest product changes and working with internal teams and outside photographers and stylists).
Manage and report on the department calendar.
Help with Trade Shows and events including contracts, logistics, marketing materials, breakdown and storage of all trade show and event materials.
Assist Retail Marketing Manager with seasonal collateral and promotions.
Traffic marketing materials for appropriate approvals within Vionic.
Assist Retail Marketing Manager with seasonal collateral and event materials.
Compile and organize data for annual budget and monthly reports.
Provide Market/Industry research as needed.
Plan and prepare department meetings.
Coordinate department shipping and receiving, looking for efficiencies.
Other duties as requested.


Education / Experience / Abilities:

Bachelor’s Degree (B.A.) from a four-year college or university with a focus in Marketing, Advertising, or Sales; two years’ related experience and/or training; or equivalent combination of education and experience. Ability to work occasional weekday evenings and weekends as required by company events.
Two plus years of experience within a Marketing department.
Two plus years of trade show or event experience preferred.
Must be detail-oriented, organized and possess strong planning skills.
The ability to prioritize activities to deliver on commitments.
Must be a self-starter who also takes direction well, and possess the ability to communicate effectively while meeting deadlines.
Must have excellent attention to detail and strong organizational skills.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Strong spreadsheet (Excel) and word processing skills.
Demonstrates the ability to work collaboratively with strong interpersonal skills.
Strong customer service skills.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.

Product Line Manager

About the Position

Under the direct supervision of the VP/Sr. Director of Product, the PLM manages an assigned product line from conceptual stages through product life cycles to gain and maintain RAVING FANS while optimizing profit and meeting financial and corporate growth objectives.

Essential Responsibilities:

Manage and develop a category product line. Responsible for all activities involved with the process of bringing a successful product line to market in a timely and profitable manner. Review progress continually through product life cycle to ensure attainment of objectives.
Participate in overall product strategy, research and development requirements and analysis of market research.
Works hand in hand with PLM counterparts to ensure storytelling and consistency throughout the entire product line with a strong attention to details.
Collaborate constantly and consistently with Design, Development and Planning counterparts fostering clear, open communication and transparency.
Create and present product briefs (based on seasonal line plan provided by VP of Merchandising) to design & development to ensure successful product line.
Introduce newness and freshness with in their range focusing on commercial product that is built to keep our raving fans happy as well as the opportunity to bring new fans to the brand.
Maintain a working knowledge of available materials for use with product line.
Adhere to seasonal calendar always hitting deadlines.
Collaborate with a wide variety of functional areas such as planning, sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
Strong focus on maintaining cost targets, sku targets and sampling responsibly.
Present product line to both internal and external audiences when needed, including but not limited to, sales meeting presentations, customer meetings, trade show presentations, etc.
Assure information in PLM is correct at all times.
Oversees the creation and maintenance of the linesheets.
Other duties as requested

Education / Experience / Abilities:

Bachelor’s Degree and minimum of 4 years of direct relevant work experience.
Relevant experience in spec sheet construction, design translation, product and material testing, costing and advanced prototyping.
Experience with pattern engineering and project management is preferred. 
Strong understanding of footwear construction, materials, and the product creation life cycle. 
Seasoned project manager and problem solver - ability to manage complex product launches. 
Demonstrated verbal and written communication skills with the ability to clearly articulate goals and objectives. 
Strong influencing skills and ability to champion complex projects both cross functionally and vertically within the organization.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of relationship with customers, vendors and coworkers.

Benefits

We believe in a total value proposition that includes competitive compensation (base and
incentive pay), benefits, a positive work environment, and opportunities for professional growth.
We work hard and we make sure to build in opportunities for teamwork, creativity and fun. Our
comprehensive benefits package includes:

• Medical
• Dental
• Vision
• Long-term disability
• Life
• 401K retirement plan with employer match
• Semi-annual incentive program
• Generous time off program
• Wellness program
• Free shoes
• Friends & family discounts on shoes