JOIN US - CAREERS & BENEFITS

So what are you waiting for?
Your adventure starts now.

Vionic Group offers life-changing products to the marketplace, helps thousands of customers, and
employs an incredible team of people. We are very proud to be selected as one of the “Best Places
to Work in the North Bay” by North Bay Business Journal for several consecutive years.

Available Positions

We're looking for energetic and talented people to join our team. To apply, please send your resume and cover letter - with the job title you're applying for in the subject line - to: jobs@vionicgroup.com

Customer Care Clerk

About the Position

The Customer Care Clerk provides exceptional service to Vionic's customers, dealers and outside sales representatives, as well as meets/exceeds sales profit and customer satisfaction targets.

Essential Responsibilities:

Order Processing - Process and maintain orders received from customers.
Inbound Calls/Outbound Calls - Receive and make relationship-building calls with agents, wholesalers, retailers and, on occasion, consumers.
Send order confirmations and advise on backorders, available inventory, shipping/tracking and general queries.
Service Management - Identify trends in Customer Care data and report to the Customer Service Supervisor on those trends. Initiate action to take advantage of opportunities.
Customer Care Support - Provide general support to the Customer Care team.
General Administrative Duties - Assist with general administrative functions as assigned (filing, copies, etc.).
Other duties as requested.

Education / Experience / Abilities:

High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Extensive experience in a telephone-based customer service role.
Prior experience in a multi-tasked call center.
Prior experience with computer data entry.
Prior experience in working to a sales budget.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra and geometry.
Advanced skills in Excel, experience and proficiency with customer service/order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are required.
Keyboard skills to at least 35 words per minute.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several screens with ease.
Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers at all times.
Demonstrates a positive view of role of service to customers.
Ability to solve problems efficiently, quickly and with empathy for customer issues.
Industry knowledge of footwear or consumer soft goods is preferred.

eCommerce Customer Care Consultant

About the Position

The eCommerce Customer Care Consultant provides exceptional service to all customers seeking knowledge regarding products and purchases. As the "voice" of the Vionic brand, the eComm CCC is instrumental in ensuring our customers have a positive, informative experience.

Due to the direct customer contact involved, the eComm CCC also plays an important role in relaying customer feedback to internal stakeholders regarding issues and trends to help us better understand and react to the needs of our customers.

Essential Responsibilities:

Serve customers through multiple channels including phone, email, social media and chat.
Work in fast-paced environment while maintaining calm demeanor.
Work through customer issues non-scripted; be able to develop your own "voice."
Assist in maintaining Frequently Asked Questions section on our website.
Maintain high customer satisfaction and response rates within one business day.
Represent company in professional manner at all times.
Develop exceptional knowledge regarding our products in order to better serve our customers.
Continually look to improve process to enhance the customer experience.
Help spot trends regarding returns, customer feedback and website bugs.
Other duties as requested.

Education / Experience / Abilities:

Two to three years of experience in a direct-to-consumer serving role - in footwear or apparel a plus!
ECommerce experience is desired, but not required.
Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations.
Passion for excellence.
Ability to diffuse potential problems and turn them into opportunities.
Understanding of online ordering systems and general processes a plus.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment while maintaining a calm demeanor.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Very strong work ethic.
Demonstrates a positive view of role of service to customers, vendors and coworkers.
Very strong skills on the phone and computer including internet.

Graphic Designer

About the Position

The Graphic Designer is responsible for bringing to life the brand's identity through graphic design of brand support. This includes, but is not exclusive to, packaging, collateral, catalogs, trade show graphics, presentations, press kits and more.

Essential Responsibilities:

Under the direction of marketing's Creative Lead, design and create assets across a broad range of our business including packaging, marketing collateral, POP, tradeshow and merchandising materials and banners, as well as internal corporate identity needs and presentations.
Ensure consistent branding and messaging.
Collaborate with the marketing staff, pre-press and project management to create the most effective marketing materials possible.
Maintain attention to detail in design, preparation of mechanicals, and written communications.
Ensure quality and prepare deliverables for handoff to developers, client, printers, etc.
Communicate in a clear, consistent, constructive and positive manner.
Remain abreast of design and marketing trends; share information with the marketing team.
Organize and archive files in a timely and orderly fashion and maintain the creative assets library.
Implement and evolve brand standards and graphic guidelines for internal and external use.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or 8-10 years of related experience and/or training; or equivalent combination of education and experience.
Eight to 10 years of professional experience in graphic design, with retailer or direct-to-consumer lifestyle brand experience a plus.
Solid brand and communication design experience, with exposure to a wide variety of disciplines including brand strategy, identity development, print and digital marketing materials, packaging, merchandising and collateral materials.
Understanding of the target consumer and how to reach them through design.
Experience with initial concept generation through comps, presentations and preparation of electronic pre-press files is expected, with knowledge of printing procedures and requirements.
Experience with digital imagery, Flash and basic knowledge of HTML and CSS.
Ability to manage multiple projects simultaneously and meet deadlines with frequent interruptions and changing priorities.
Extremely detail oriented.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to prep all files for print or digital.
Ability to work independently and in a team; positive, flexible team player.
Demonstrates a positive view of role of service to customers.
Industry knowledge of footwear or consumer soft goods is preferred.

Inside Sales Associate – Medical

About the Position

The Inside Sales Associate (ISA) will be responsible for acquisition of new medical accounts and measurable growth of existing medical sales with a focus on direct purchase customers. The ISA will employ sales and marketing strategies by phone, email and direct mail with leads sourced from medical conferences, group purchasing organizations (GPOs), website inquiries, digital marketing and existing customer lists. Target customers include podiatrists, chiropractors, orthotists, sports medicine therapists, home health care stores and professional uniform stores.

All communications and data will be managed through Salesforce CRM. Additional duties will include organizational support for medical trade shows, distributor conferences and sales meetings. The ISA will report to the Marketing and Business Development Manager and work in association with the Medical Sales Coordinator and Director of Medical Sales.

Essential Responsibilities:

New lead management and customer acquisition.
Solicit reorder business.
Meet and exceed monthly and annual quota.
Provide prompt phone/email follow up to all inbound leads and properly document and track sales.
Build and maintain a knowledge base to become expert on products and services.
Utilize and manage Salesforce CRM to track all pertinent information related to the opportunity and effectively manage territory.
Manage lead inbox and respond and distribute leads in a timely manner.
Work cross functionally with field sales in order to drive sales objectives.
Execute and call on all sales campaigns/promotions, new product launch and other sales-related initiatives.
Develop reports on all calls and responses.
Maintain up to date knowledge of Vionic/Vasyli competitive positioning in the market.
Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
Support Medical Sales Coordinator with trade show needs.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
One to two years of solid medical or related direct sales background with proven history of quota overachievement.
One to three years of medical selling and telemarketing experience preferred.
Strong listening skills and presentation skills.
Strategic sales capabilities that support selling to medical clinics, private practices and hospitals.
Ability to build strong rapport, establish trust and credibility through a consultative approach, and balance assertive sales follow-up without being overly aggressive.
Proficient with Word, Excel, Power Point, CRM programs and Salesforce.
A self-starter who can effectively work within a strong team culture.
Time management skills - able to manage multiple priorities effectively.
Highly organized.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several tasks with ease.
Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
Ability to quickly adapt to change.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers and co-workers at all times.
Collaborative attitude and team spirit.
Ability to solve problems efficiently, quickly and with empathy.
Knowledge of key medical orthopedic terms.
Industry knowledge of footwear and/or medical soft goods is preferred.

Product Line Coordinator

About the Position

The Product Line Coordinator works under the direction of the Product Line Manager, assisting them in all day-to-day responsibilities. They will also be required to collaborate regularly with the Design and Development teams from concept to commercialization. This position is responsible for keeping accurate/complete records of all products, and maintaining seasonal sample and material libraries. The Product Line Coordinator will be the go-to person for all details pertaining to seasonal products, and must communicate all information to internal and external team members in a professional and timely manner to deliver profitable, on-time products that meet the company's strategic goals.

Essential Responsibilities:

Maintain accurate seasonal product files in PLM and issue seasonal product recaps as needed. Support internal teams with information regarding seasonal product (sizing, widths, colors, changes, drops, etc.), including marketing team for catalog publication.
Partner with the Sample Coordinator to ensure accurate sales sample orders and details. Manage physical sample archive in office.
Review sales reports, market data and trends, and other research as requested to assist PLMs in creating brand-right product guidance. Compile sales reports and present findings to PLMs.
Build and maintain core seasonal material and color library.
Own development of specified category, including driving overall product strategy, research and development requirements and analysis of market research, creating the design brief, working with PLM team to drive brand-right product, and achieving margin targets, according to product calendar.
Assist with linesheet maintenance/distribution as needed.
Other duties as requested.

Education / Experience / Abilities:

One year certificate from college or technical school; or three to six months of related experience and/or training; or equivalent combination of education and experience.
One+ years of experience working in a fast-paced environment.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Extremely detailed with superior organizational skills.
Skilled communicator.
Demonstrates a positive view of role of service to sales team and customers.
Industry knowledge of footwear or consumer soft goods is preferred.

Showroom Coordinator

About the Position

The Showroom Coordinator is responsible for the day-to-day coordination of the showroom. The position will also be responsible for preparation of meetings and events.

Essential Responsibilities:

Manage showroom budget.
Receive samples.
Set up displays.
Maintain trade show schedules in partnership with the sales team.
Arrange timely delivery of press/media samples as needed.
Organize catering/hospitality/refreshments.
Work with Sales and Marketing teams on events.
Represent Vionic with customers and Sales Representatives.
Liaison with service providers (maintenance technicians, plant care, caterers, etc.).
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B. A.) from four-year college or university; two years of related experience and/or training (in retail, wholesale, event planning, customer service or administrative support); or equivalent combination of education and experience.
Prior showroom or public relations experience a plus.
Excellent customer service skills.
Strong verbal and written English skills.
Comfortable working with light power tools.
High level of proficiency in MS Office: Excel, Outlook, PowerPoint and Word.
Extensive experience in a telephone-based customer service and customer-facing role.
Ability to identify and solve problems efficiently and quickly.
Ability to multi-task and maintain productivity.
Must be a self-starter.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers at all times.
Demonstrates a positive view of role of service to customers.
Ability to solve problems efficiently, quickly and with empathy for customer issues.

Benefits

We believe in a total value proposition that includes competitive compensation (base and
incentive pay), benefits, a positive work environment, and opportunities for professional growth.
We work hard and we make sure to build in opportunities for teamwork, creativity and fun. Our
comprehensive benefits package includes:

• Medical
• Dental
• Vision
• Long-term disability
• Life
• 401K retirement plan with employer match
• Semi-annual incentive program
• Generous time off program
• Wellness program
• Free shoes
• Friends & family discounts on shoes